About Us

Empathy was founded in 2012 to help brands provide irresistible search, pairing software with interfaces to combine function and beauty in one.

Liberating search from data by giving design and aesthetics the role they deserve, transforming interactions into an art-form that people want to be a part of.


We’re different, no really, we are

Empathy is unique in that we’re made up of almost all technology people and that’s because our focus is on building great technology and the best products rather than constructing large sales teams.

Empathy remains free from the investors trap while maintaining a 30% year-on-year growth and a cashflow positive balance since its inception. This means Empathy’s team can focus solely on Product with 0% resource allocation to sales and 100% to Product.

What’s more, we genuinely care about our customers; for us it’s not about selling a product and moving on. We work alongside our customers helping them to continually evolve, improve and innovate.


Technology plus emotions

Our belief has always been that the problem of commerce search is a twofold one; that of technology and experience. And, only by creating a solution that combines both these aspects, and places people, their emotions and unpredictability at the centre do we really solve the search problem.

We see search not just as an information system, but also as being about communication and human interaction.

Search Solution

End-to-end search solution

Empathy is also the only provider to offer an end-to-end solution; enhancing existing search platforms, offering the best multi-cloud and on-prem SaaS search and discovery technology, creating insightful and actionable data analytics, and providing a custom service of ready-made components and micro-services.

Empathy tools have the power to shape users, enabling imagination-driven strategies from where irresistible experiences are sourced. Transforming the traditional notions of search into digital spaces that consumers love.

Best Team

The best team

What’s more, as an independent company we have the freedom to create and deliver more innovative, exciting and creative solutions. And, that also attracts some of the brightest and most skilled minds to our team.

People who love the opportunity to not only drive the company forward but to reach millions of users with their ideas and innovations, all based on our core principles of digital empathy, happiness and playfulness.

Industry leading

Creating industry-leading shopping experiences

Today, some of the largest and most successful commerce stores in the world and top companies like Carrefour (EU), Kroger (US), Inditex (Worldwide) and Vodafone (EU) trust Empathy to revolutionise Information Retrieval from mere results to meaningful relations.